Most days in a dealership don't end because the work runs out. They end because you do. There's always one more enquiry to reply to, one more customer to chase, one more car that's been sitting too long and needs its price looking at. The selling is the easy part. It's the admin around it that eats the day.
I spent years on the sales floor before building Vehiso, and the pattern was always the same: the important stuff got pushed back because the urgent stuff kept landing. So when we built our new AI assistant, the goal wasn't to bolt some clever technology onto the side of the system. It was to take the busywork off your plate and tell you where the money actually is.
It comes in two parts: an assistant you can talk to, and a set of daily recommendations that watch your business for you. Let me walk you through both.
Part one: the AI Concierge, your in-app assistant
The Concierge is a chat assistant built straight into your Vehiso dealer management system (DMS). Instead of clicking through menus to find what you need, you just type what you want in plain English and it gets it done.
That sounds simple, and it's meant to. The whole point is that there's no training curve. If you can send a text message, you can use it. One sentence does what used to take five clicks.
What you can actually ask it
Here's the kind of thing dealers are typing into it day to day:
Look things up instantly. "What's the mileage on the Golf?" "Show me Sarah's enquiry." "Which cars have been in stock over 90 days?" You ask the question, you get the answer, without digging through screens.
Draft a customer email or text. Tell it what you want to say and it writes the message for you, ready to review.
Move a deal along. "Update this enquiry to negotiating." "Mark this deal as won." The assistant updates the status so your pipeline stays accurate without you stopping to do it manually.
Set reminders and tasks. "Remind me to call this customer tomorrow at 10am." It books the reminder so nothing slips.
Update a customer's details. New phone number, new address, corrected name - just tell it and it's done.
Add a part-exchange from the registration alone. Give it the reg and it pulls the vehicle details in automatically, then attaches the part-exchange to the enquiry. No typing out the spec by hand.
It works across the whole system too, not just one corner of it. Stock, customers, enquiries, deals, the workshop - the Concierge can reach all of it, because it's built into the same platform you already run your business on.
Nothing reaches a customer without your say-so
This is the part I want to be clear about, because it matters. The assistant never sends anything to a customer on its own.
When you ask it to send an email or a text, it prepares the message and shows it to you first. You read it, and then you approve, edit, or discard it. Nothing sends without a yes. The assistant does the typing; you stay in control of every word that reaches a customer.
That balance is deliberate. The jobs that are pure admin - looking things up, updating records, drafting a first version - those the assistant can take off your hands. But anything customer-facing stays your decision, the way it should.
Part two: daily recommendations that tell you where to act
The Concierge handles the jobs you ask for. The second half of the assistant handles the jobs you didn't know you needed to do.
Every day, Vehiso quietly reviews your stock, your leads, your customers, your pipeline and your workshop, and surfaces a short list of things worth your attention. Not a wall of charts to interpret. A simple "here's what's worth doing today" list, pulled from your own data.
The kind of thing it spots
Stock that's going stale. Cars that have been sitting too long, or getting fewer views than similar vehicles on your forecourt. These are the ones quietly costing you money in standing stock, and they're easy to miss when you're busy.
Leads going cold. Enquiries with no recent activity, warm buyers who haven't heard from you in a while. A lead that's cooling is far easier to save than a lead that's gone.
Customers worth coming back to. People who are due an MOT or a service, or who look ready to upgrade. This is repeat business sitting in your own database, and the recommendations bring it to the surface so you can act on it.
Deals stuck in the pipeline. Anything that's stalled and needs a nudge to keep moving.
Workshop pressure points. Jobs ageing, work waiting on approval, or a technician carrying too much. The kind of bottleneck that slows the whole workshop down if nobody catches it early.
Where the recommendations show up
The recommendations don't hide in a report you have to remember to open. They appear front and centre on your dashboard, on the relevant section pages, and as a small flag on individual records - so the prompt turns up exactly where you're already working.
If you're looking at a customer who's service-due, the flag is right there on their record. If a car's been sitting too long, you'll see it on the stock page. The idea is that the recommendation reaches you in the flow of what you're already doing, rather than asking you to go and look for it.
Why this matters for a busy dealer
Step back and the theme is the same across both halves: less time on admin, more time on the things that actually sell cars.
The Concierge cuts the clicking. The jobs that used to mean five steps now take one sentence, and there's nothing new to learn to get there. The daily recommendations cut the guessing. Instead of staring at a pile of data and hoping you've spotted the problem, you get a straight answer on where to focus - the aged stock to reprice, the cooling lead to call, the customer who's due back in.
And through all of it, you stay in charge. The assistant prepares, suggests and surfaces. You decide. Anything that reaches a customer waits for your approval first.
That's the whole pitch, really. Your DMS does the busywork and points you at the opportunities, so you sell more cars with less admin.
How to switch it on
The AI assistant is built into Vehiso and switches on from your account settings. Once it's active, the Concierge is there in your DMS ready for your first question, and the daily recommendations start appearing on your dashboard and across the system.
There's nothing to install and nothing to integrate. It works inside the dealer management system and car dealer website you're already running.
FAQ
What is the Vehiso AI assistant?
It's a built-in assistant for your dealership that does two things. The AI Concierge is a chat assistant you can talk to in plain English to look things up, draft messages, update records and set reminders. The daily recommendations review your stock, leads, customers, pipeline and workshop each day and tell you what's worth acting on.
Do I need any technical knowledge to use it?
No. The Concierge works in everyday language, so if you can send a text message, you can use it. There's no training curve and nothing to set up beyond switching it on in your account settings.
Will the assistant send emails or texts to my customers automatically?
No. The assistant prepares the message and shows it to you first. Nothing sends to a customer until you approve it. You can approve, edit, or discard any draft before it goes out, so you stay in control of everything customer-facing.
What can the AI Concierge actually do?
It can look up vehicle and customer details, draft customer emails and texts, update enquiry and deal statuses, set reminders and tasks, update customer contact details, and add a part-exchange to an enquiry from the registration alone. It works across your stock, customers, enquiries, deals and workshop.
What are the daily recommendations?
They're a short list of things worth your attention, generated from your own data each day. That includes aged stock, leads going cold, customers due a service or MOT or ready to upgrade, deals stuck in the pipeline, and workshop jobs that need attention. They appear on your dashboard, on section pages, and as flags on individual records.
Where do I see the recommendations?
Front and centre on your dashboard, on the relevant section pages, and as a small flag on the individual record - so the prompt shows up exactly where you're already working, rather than in a separate report.
How do I turn the AI assistant on?
You switch it on from your account settings. Once it's active, the Concierge is ready in your DMS and the daily recommendations start appearing across the system.
Less admin, more selling
The best tools in a dealership are the ones that disappear into the day and just make it run smoother. That's what we were after here: an assistant that takes the typing and the chasing off your hands, and a set of recommendations that make sure the opportunities don't slip past while you're busy.
Have a look at what the AI assistant can do, and see how much of the admin you can hand over.
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