AI review replies for vehicle dealers
Answer every Google review without staring at an empty box. When a new review arrives, AI in the Vehiso DMS (Dealer Management System) drafts a reply: a warm thank-you for a happy customer, and a calm offer to talk for a complaint. You check it, make it yours and post it to Google in one click.
Included on every paid plan, alongside the other AI features. Nothing is posted until you check it and press Post.
From a new review to a posted reply
Replies are written on the Reviews page in the Vehiso DMS.
A review comes in
New Google reviews come into the DMS from your Google Business Profile. Switch on the alert and you hear about each one by email or on your phone.
AI drafts a reply
A reply is drafted for each new review automatically, picking up on what the customer said. For any other review, press Suggest a reply.
You check and post
Edit the draft, ask for another or save it for later. Press Post to Google and it appears under the review.
Replies that sound like your dealership
Every review deserves an answer. AI gets you most of the way there.
Thank happy customers
A warm, specific thank-you that picks up on what the customer enjoyed, not the same line under every review.
Calm replies to complaints
For a critical review, a polite reply that recognizes the problem and offers to talk it through, without arguing in public.
Star-only reviews too
Reviews with a rating and no words still get a short, sincere reply.
Ask for another
Not quite right? Suggest another draft, or edit it until it reads the way you would say it.
Post without leaving the DMS
With your Google Business Profile connected, replies post straight to Google. Without it, copy the reply and paste it under the review.
Alerts for new reviews
Choose to hear about new Google reviews by email or push notification, so none sit unanswered.
You stay in charge of what is said
AI writes the first draft. Your team decides what goes on Google.
- Nothing is posted to Google until someone in your team presses Post
- Drafts never include phone numbers, email addresses or links, so nothing is promised that you have not agreed
- Edit a reply that is already on Google, and posting replaces it
- Drafts are written automatically only for reviews from the last 30 days, so connecting your profile does not bury you in old ones
- Switch drafting off under AI features in the DMS at any time
Connect your Google Business Profile
Connect your profile under Administration > Reviews in the Vehiso DMS to post replies straight to Google. Your best reviews can show on your Vehiso website too.
How reviews work in Vehiso →Frequently asked questions
Which reviews does it reply to?
Google reviews of your dealership. A reply is drafted automatically for each new review from the last 30 days that has not been answered, and you can ask for a draft on any other review from the Reviews page.
Is anything posted automatically?
No. Every reply waits for someone in your team to check it and press Post to Google.
Do I need to connect my Google Business Profile?
To post replies from the DMS, yes. Without a connection you still get drafts, which you can copy and paste under the review on Google.
What does it write for a bad review?
A calm, polite reply that recognizes the customer's experience and invites them to get in touch to put it right. It will not argue, make offers or add contact details, so you can add those yourself if you want to.
Is it included in my plan?
Yes. Review replies are included on every paid Vehiso plan with the other AI features, with no charge per reply. They can be switched off under AI features in the DMS.
Can I be told when a new review arrives?
Yes. Switch on the new Google review alert in your notification settings to get an email or a push notification. Nobody is signed up to it automatically.
Never leave a review unanswered
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