Referral Programme Terms

Referral Programme Terms for Vehiso Ltd

These terms apply to the Vehiso referral programme. They sit alongside our Terms and Conditions, which continue to apply in full. Where the two disagree about the referral programme, these terms apply.

1. Agreement to These Terms

These terms are between you, the business holding a Vehiso account (“you”, “your”), and Vehiso Ltd (“Vehiso”, “we”, “us”, “our”). They govern the referral programme, under which you can earn a reward for introducing another dealer to Vehiso.

By using your referral link or code, or by claiming a reward, you agree to these terms. If you do not agree with them, do not take part in the programme.

The programme is optional. Nothing in it changes the price, the term or any other part of your own subscription.

2. Who Can Take Part

You can refer other dealers if you hold a Vehiso account in your own name and that account is not:

an agency account; or
a dealership account managed and billed by an agency.

Agencies are excluded because they already earn a reseller margin on every dealership they bring to Vehiso, and an agency-managed dealer does not control their own plan. Being on a free plan does not stop you referring.

A business you refer can earn you a reward only if it is a new Vehiso account and is itself neither an agency nor agency-managed. You cannot earn a reward for an account that already exists, for your own business under another name, or for any business that shares a user account with yours.

3. Your Referral Link and Code

When the programme is available to you, your account is issued with a referral code of 8 characters and a link containing it. Both identify you as the referrer. They are personal to your business.

You may share your link and code with dealers you know, on your own website, and in your own marketing. You may not:

bid on Vehiso brand terms in paid search, or otherwise present your link as an official Vehiso channel;
post it as spam, unsolicited bulk email or unsolicited messaging;
publish it on coupon, cashback, voucher or discount-code sites;
make any claim about Vehiso, our pricing or our features that we have not published ourselves; or
present the programme as anything other than what these terms describe.

We may withdraw a referral code at any time if it is used in any of these ways.

4. How a Referral Is Recorded

A referral is recorded when someone follows your link or enters your code and then registers a Vehiso account. Two rules decide who gets the credit:

The first referrer wins. If a dealer arrives through more than one referral link, the first one recorded is the one that counts.
A referral cannot be changed afterwards. Once a business is recorded as referred by you, it stays referred by you, and no other referrer can claim it.

Your link is honoured for 30 days between the click and the registration. After that the referral is no longer recorded. We rely on a cookie stored in the visitor's browser to carry your code between the click and the signup, so a visitor who clears their cookies, blocks them, or registers in a different browser or on a different device may not be recorded as your referral. We cannot record a referral we did not receive, and we cannot add one after registration.

5. When You Earn a Reward

You start earning when a dealer you referred pays their first invoice for a paid Vehiso plan, and you keep earning on every plan payment they make for the next 6 months.

For a payment to earn you a reward, all of the following have to be true:

the invoice is for a paid plan, and it is actually paid;
the amount paid is more than zero, so a free trial invoice does not count;
the payment falls inside the 6-month window described below;
the referred business is still eligible under section 2, and so are you; and
the referral was within the limits in section 12 when it started earning.

Payments for anything other than a plan do not earn a reward. That includes add-ons, domain registrations, wallet top-ups and any other charge on the account.

The 6-month window. It opens on the date of the referred dealer's first paid plan invoice and runs for 6 months from that date. Payments after it earn nothing, however long the dealer stays. The window is fixed when it opens, so a later change to its length does not shorten or extend one already running, and a dealer who pays late in the final month does not gain an extra one.

One referred business earns you one window. A dealer who cancels and later returns, upgrades, or takes a second subscription does not open a second window. If they upgrade or downgrade during the window, later payments are simply a share of what they then pay.

6. What a Reward Is Worth

Each reward is 10% of the plan payment that earned it, excluding tax. Tax is left out because it is not ours: VAT on a dealer's invoice is collected for the tax authority and paid straight over. Where a referred dealer pays less than list price, because of a discount or a coupon, your share is 10% of what they actually paid.

Vehiso accounts are billed in pounds sterling, US dollars or euros, and a reward is earned in whichever of those your account is billed in. What you have earned is held in that currency and is never restated in another one, so the value of your balance does not move with an exchange rate. Because our plan prices are set separately in each currency rather than converted between them, 10% of a referred dealer's payment is credited to you as that same figure in your own currency. A cash withdrawal to a bank account held in a different currency is converted when it is paid out; section 11 says who bears the cost of that.

If your account has no established billing currency yet, which is the case for an account that has never paid us, earnings are held in pounds sterling and re-denominated into your own currency, at the same face value, as soon as one is established. You are never worse off for having earned before you paid.

7. The Holding Period

A reward is held for 30 days from the day it is earned. During the hold it is shown in your account as pending. It cannot be spent or withdrawn until the hold ends.

The hold is the window in which the payment that earned the reward could still be refunded or charged back. The date a reward becomes available is fixed when it is earned, so a later change to the length of the hold does not move a date you have already been shown.

8. When a Reward Is Taken Back

A reward that is still on hold is reversed if:

the payment that earned it is refunded or charged back; or
the referred dealer's subscription is cancelled before that reward's hold ends.

Each payment is held separately, so a cancellation reverses only the rewards still inside their own hold. Earlier months you have already been credited for are not taken back: the dealer paid for those months and kept them.

A reward is not reversed simply because the referred dealer leaves later. A dealer who pays, stays past the hold and then cancels keeps you what you earned while they were paying, and simply stops earning you more.

We do not claw back a reward you have already redeemed. Once the hold has ended and you have spent a reward, it is not taken back from you.

We may also reverse or withhold a reward where section 13 applies.

9. Using What You Have Earned

Once a reward has cleared the hold, you can use it in any of three ways, from the referral page in your account:

Credit against your invoices. The balance is credited to your Vehiso account and comes off your next invoice automatically. No minimum, and no fee.
Your Vehiso wallet. The balance is moved into your wallet, where it can be spent on anything the wallet pays for. No minimum, and no fee. This move is one way: money in the wallet cannot afterwards be withdrawn as cash.
Cash to your bank account. Covered in section 10.

Referral earnings have no cash value except through a cash withdrawal under section 10. They are not transferable to another account, cannot be sold or assigned, and cannot be exchanged for anything other than the three options above.

If your Vehiso account is closed, any unredeemed referral earnings are lost. Redeem before you close your account.

10. Cash Withdrawals

Cash withdrawals are sent through our payments provider, Stripe.

Before your first withdrawal you complete a short setup with Stripe, in which you tell us whether you are a limited company or a sole trader and give Stripe your bank details and any identity information it needs. Those bank details are held by Stripe. We never see or store them.

The following apply to cash withdrawals:

The minimum withdrawal is £25, $25 or €25, in your own currency. Smaller balances can still be credited to your invoices or moved to your wallet, which have no minimum.
Withdrawals are available where our payments provider can reach a local bank account, currently 53 countries. Your referral page tells you whether yours is one of them.
Every withdrawal is reviewed by us before it is sent. We normally review within a few working days.
We may refuse a withdrawal where these terms allow it, and Stripe may refuse or return one under its own rules. A refused withdrawal returns your balance to you unspent, so you can use it another way.
We do not control how long your bank takes to credit the money once it has been sent.

11. Fees and Currency

Crediting your invoices and moving money to your wallet are free.

A cash withdrawal carries a transfer fee, which is deducted from the amount you withdraw rather than charged separately. The fee depends on where you bank: it is small for a domestic transfer and larger where the money has to be converted into another currency. The exact amount is shown to you before you confirm the withdrawal.

Where your bank does not accept your account currency, the money is converted by our payments provider at the rate it applies at the time, and the cost of that conversion is included in the fee shown to you.

12. Limits

One referring business can start earning on at most:

20 referred dealers in a calendar month.

The limit counts referred dealers, not payments: a referral that is inside it when it starts earning keeps earning for its whole window, even if the month fills up afterwards. A referral beyond the limit earns nothing, and a referral whose rewards have been reversed still counts towards it. If we cannot pay for a referral because the month is full, we will email you and say so.

There is no limit on how many dealers you may refer in total, or on how many people you share your link with. We may raise or lower the monthly limit; see section 16.

Referring at scale. Once you have been paid for 200 referred dealers, we will look at your account and may get in touch about a partner arrangement instead. That is a conversation, not a cut-off: your referrals keep earning while it happens, and nothing you have already earned is affected.

13. Fair Use and Abuse

The programme rewards genuine introductions to genuine dealers. The following are not permitted and earn nothing:

referring yourself, including through a second account, a family member's account or any account you or a colleague can act in;
registering an account on a referred dealer's behalf, or completing signup for them;
referring the same business more than once, under any name;
creating accounts that are not real dealers, or paying an invoice on such an account to trigger a reward;
offering a rebate, cash or other inducement out of your reward in a way you have not disclosed to us; and
any other arrangement designed to produce rewards rather than customers.

We check every referral automatically for signals that two accounts are really one business, including a shared network address, a shared private email domain and a shared payment card. These signals do not by themselves mean anything is wrong, and honest referrals do trigger them: two dealers on one forecourt share an address, and a group with several sites shares an email domain. Where one is raised, the reward still accrues, but a cash withdrawal that draws on it is held until someone has looked at it.

Where we reasonably believe the programme is being abused, we may withhold or reverse rewards, refuse a withdrawal, remove your referral code, remove you from the programme, and, in serious cases, suspend or close the accounts involved under our Terms and Conditions. We will tell you when we do, and you can ask us to look again.

14. Tax

Rewards are paid to you gross, with nothing withheld.

You are responsible for your own tax position, including any income tax, corporation tax or VAT that may arise on what you earn under this programme, and for any reporting or invoicing that position requires. We make no representation about how these amounts should be treated, and nothing here is tax advice. If you are unsure, take your own.

15. Data and Privacy

To run the programme we record who referred whom, when the referral was made, what was earned, and the checks described in section 13. We tell you the trading name of each dealer you have referred and the stage each referral has reached. We do not give you their contact details, their plan, or anything else about their account.

How we handle personal data is set out in our Privacy Policy. Where you take a cash withdrawal, the information you give during setup is handled by Stripe as well, under its own terms and privacy notice.

16. Changing or Ending the Programme

We may change these terms, including the percentage, the length of the earning window, the holding period, the minimum withdrawal, the limits and the ways earnings can be used. Changes take effect when we publish an updated version of this page and apply to referrals recorded after that.

A change to the reward does not change what you have already earned, and it does not change a window that is already open: a referral that started earning under one percentage keeps that percentage for the rest of its window. A reward already on hold is worth what it was worth when it was earned.

We may suspend or end the programme at any time. If we end it, we will publish a notice on this page and tell referrers who hold a balance how to redeem what they have already earned.

17. Governing Law

These terms shall be governed by and defined following the laws of England.

18. Contact Us

If you have any questions about the referral programme or these terms, please contact us:

Vehiso Ltd
Suite A, 82 James Carter Road,
Mildenhall,
Bury St. Edmunds,
IP28 7DE, United Kingdom